Paul Supply offers plumbing fixtures and supplies that may be difficult to locate in traditional retail outlets. As a result, sometimes there are delays in shipping of 14 to 21 days due to special order lead times. If you are in a rush for an item, you may want to call before you order it online (from us or anyone else). This web site does not “charge” your credit card until your order ships. Once you have placed your order you can check status by e-mailing email@example.com but please do not panic if you do not hear back from us right away. We are a long standing e-commerce business but we do not have the staff to repeatedly call customers with order status. Frequently we are waiting for your product from our manufacturers or suppliers and in many cases detailed status information is not available. We appreciate your business and hope you enjoy the access to hard to find product that this site offers.